FAQs

Yes, we currently ship across the EU and the US. Shipping times vary by destination (typically 3–7 business days), and we always pack your lamp with protection and care. Customs fees may apply for non-EU countries.

We typically ship within 3–5 business days in EU countries and 5–7 business days in USA. You’ll receive a tracking number as soon as your lamp is on the way.

We do our best to ship your order quickly, but please note that occasional delays may occur due to customs processing, holidays, or other external factors beyond our control. Thanks for your understanding.

You can cancel your order within 24 hours of purchase by contacting us at info@kro-ok.com. Once an order is processed, we may not be able to cancel it.

If your order hasn’t arrived within the expected timeframe, please check the tracking link in your confirmation email. If it's still missing, contact us at info@kro-ok.com and we’ll help resolve the issue.

Yes! You can return products in their original packaging within 14 days of delivery. Visit our Returns & Refunds page for full details.

Please email us within 48 hours of receiving your order with photos of the damage, and we’ll arrange a replacement or refund.

Unfortunately, shipping costs are non-refundable, unless your item arrived damaged or was sent in error.

No, the lamp is sold without a bulb so you can choose one that suits your space and preferences. We recommend using a warm-tone LED Edison-style bulb for the best cozy glow.

Each lamp comes with either an EU or US plug — just select the option that suits you the best.

Each of our lamps is crafted from high-quality Baltic birch plywood, chosen for its durability, beauty, and natural grain. We finish each piece by hand using warm or dark wood stains that enhance the material’s depth.

Yes — we recommend using a low-heat LED bulb for safety and efficiency. All wiring is standard and safe for indoor use.

You can reach us at info@kro-ok.com or through our Contact Page. We’ll get back to you as soon as possible.