Refund policy

Our Policy

We want you to love your Kro-Ok lamps, but if you change your mind, you can request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be in its original packaging.
  
• It must be in resalable condition.
  

Please note: Shipping costs are non-refundable unless the item is damaged, defective, or sent in error.

 

How to Request a Return

1. Contact Us – Email us at info@kro-ok.com with your order number and reason for the return.
   
2. Ship the Item Back – Once we confirm your request, please return the item using a trackable shipping method. Return shipping costs are the responsibility of the customer.
3. Refund Processing – Once we receive and inspect your return, we’ll issue a refund within 14 days to your original payment method.

Tip: We recommend using a trackable shipping service and keeping proof of postage, as we are not responsible for lost returns.

 

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please email us within 48 hours with photo evidence, and we will arrange a replacement or refund at no additional cost.

For any questions, reach out via our Contact Page.